FAQ FAQ

Here we answer some frequently asked questions from guests.
Please choose the category that best matches what you wish to know.

Accommodation/rooms

Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?

Yes, it is open 24 hours a day. Please contact us if you will be arriving after 12:00 a.m. Please understand that a room might not be available if you do not contact us in that case.

Is sleepwear available?

Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.

Is Internet available in the guest rooms?

Wi-Fi is available throughout the hotel and in all guest rooms. You can connect using your own computer. LAN cables are also available in the guest rooms.

Can minors stay at the hotel without adults?

Minors are able to stay without adults, but they need to get a permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form to us when they check in. If they refused to write/submit a consent form, we cannot allow minor guests to stay at our hotel. Please download the consent form below;
Minor Consent Form

Access/Parking

Is there a parking area?

This hotel does not have a dedicated parking area. Please use a paid parking service nearby.

Food/restaurant

Do you serve breakfast?

Yes, we do. Please refer the breakfast page for details.

Staying with children

Are there any charges for children or accommodation charges for children sleeping in the same bed?

Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.

Charges and payment

Which payment methods do you accept?

<Until June 30, 2019>
We accept cash, as well as various credit cards.
* From July 1, we will accept electronic money and QR code payments.

<From July 1, 2019>
We accept various credit cards as well as the following electronic money and QR code payments.

Electronic money and QR code payments accepted: credit cards, ALIPAY, WeChatPay, Suica,PASMO, Kitaka, TOICA, manaca, ICOCA, SUGOCA, nimoca, HAYAKAKEN, nanaco, iD, LINE Pay, PayPay, d barai, Rpay
* From July 1, 2019, cash will no longer be accepted at the hotel reception desk. Please take notice of this.

What are cashless payments?

Cashless payment refers to a payment that is carried out through a digital method without using cash as the medium. This includes payments made with credit cards, debit cards, electronic money, mobile payments, and QR code payments. The following electronic money and QR code payments can be used at this hotel.

Electronic money and QR code payments accepted: credit cards, ALIPAY, WeChatPay, Suica,PASMO, Kitaka, TOICA, manaca, ICOCA, SUGOCA, nimoca, HAYAKAKEN, nanaco, iD, LINE Pay, PayPay, d barai, Rpay

When will I no longer be able to pay by cash?

As of July 1, 2019, you will no longer be able to pay for accommodation at the reception desk using cash, although you can still use cash to make purchases at vending machines, use our coin-operated laundry, and buy video on demand cards.

I have already made a reservation. Will I not be able to pay by cash?

Until July 1, 2019, we accept cash payments for accommodation reservations made before April 24, 2019.

What if I don't have a credit card?

In addition to credit cards, we accept the following electronic money and QR code payments. We are sorry for the inconvenience, but we ask that you prepare electronic money or QR code payments for your stay with us.

Electronic money and QR code payment accepted: credit cards, ALIPAY, WeChatPay, Suica,PASMO, Kitaka, TOICA, manaca, ICOCA, SUGOCA, nimoca, HAYAKAKEN, nanaco, iD, LINE Pay, PayPay, d barai, Rpay

I can pay with cash at other Fresa Inn hotels. Why can't I pay with cash at this hotel?

By limiting the payment methods at the front desk of the hotel to cashless payments, we hope to achieve a smoother check-in procedure for customers. In the future, we also aim to improve customers' convenience by expanding the payment methods of electronic money and QR code payments.
We have now started operating as a cashless-only hotel in advance at Sotetsu Fresa Inn Ginza-Sanchome and Sotetsu Fresa Inn Tokyo-Akasaka as of July 1st (on an experimental basis only at this location).

When do I pay the accommodation charges?

Payment is expected at the reception desk upon check-in. We kindly ask that you contact the hotel if someone other than the overnight guests will be paying, as we require payment before check-in for such cases.

This hotel will become a cashless hotel on July 1, 2019. Cash will not be accepted for payments at the reception desk. Please take notice of this.

Electronic money and QR code payment accepted: credit cards, ALIPAY, WeChatPay, Suica,PASMO, Kitaka, TOICA, manaca, ICOCA, SUGOCA, nimoca, HAYAKAKEN, nanaco, iD, LINE Pay, PayPay, d barai, Rpay

Others

Can I send items by courier from the hotel?

We handle shipping through Yamato Transport. We also have cardboard boxes available for sale. Packages will be shipped without a cover, so please let our staff know should you require one.
Please note that we may refuse to accept valuables, broken articles, or packages that require special handling.

Please keep in mind, from July 1, 2019, we will only handle shipping requests and orders by cash on delivery.

Can you make a reservation for restaurants for me?

We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.

Can I leave my bags at the hotel before checking in or after checking out?

Yes, you can leave your bags at the front desk before checking in and after checking out. Feel free to ask. However, this is only available on the same day of checking in or out, and we cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel.

Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?

Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items. For more information, please contact each hotel.

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