Here we answer some frequently asked questions from guests.
Please choose the category that best matches what you wish to know.
Is the reception desk open 24 hours a day? Is it okay if I arrive late at night?
Yes, it is open 24 hours a day. Please contact us if you will be arriving after 12:00 a.m. Please understand that a room might not be available if you do not contact us in that case.
Is sleepwear available?
Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.
Is Internet available in the guest rooms?
Wi-Fi is available throughout the hotel and in all guest rooms. You can connect using your own computer. LAN cables are also available in the guest rooms.
Can minors stay at the hotel without adults?
Minors are able to stay without adults, but they need to get a permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form to us when they check in. If they refused to write/submit a consent form, we cannot allow minor guests to stay at our hotel. Please download the consent form below;
Minor Consent Form
Is there a parking area?
This hotel does not have a dedicated parking area. Please use a paid parking service nearby.
Do you serve breakfast?
Yes, we do. Please refer the breakfast page for details.
Are there any charges for children or accommodation charges for children sleeping in the same bed?
Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.
I can pay with cash at other Fresa Inn hotels. Why can't I pay with cash at this hotel?
By limiting the payment methods at the front desk of the hotel to cashless payments, we hope to achieve a smoother check-in procedure for customers. In the future, we also aim to improve customers' convenience by expanding the payment methods of electronic money and QR code payments.
What if I don't have a credit card?
Which payment methods do you accept?
When should I pay the accommodation fee?
Can you make a reservation for restaurants for me?
We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.
Can I leave my bags at the hotel before checking in or after checking out?
Yes, you can leave your bags at the front desk before checking in and after checking out. Feel free to ask. However, this is only available on the same day of checking in or out, and we cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel.
Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?
Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items. For more information, please contact each hotel.