Here we answer some frequently asked questions from guests.
Please choose the category that best matches what you wish to know.
Can minors stay at the hotel?
Yes, minors can also stay at the hotel. However, when a minor (under the age of 20) will stay alone or there is a group of minors, we require a person with parental authority to submit a consent form.
Please download the Consent Form for Stay by Minor from the following. Submit the form filled by a person with parental authority to the front desk at the time of check-in.
Minor Consent Form
Do you have any space to smoke other than smoking rooms?
A smoking space is available in the lobby on the 1st floor.
Can I use the Internet in my room?
You can access the Internet with a LAN cable or Wi-Fi if you bring your PC.
If you need Lan cables please go down to the reception.
Do you have a parking lot?
We can refer you to two parking lots depending on your vehicle height.
1.5 m or less: Nittochi parking lot located in the rear of the hotel JPY1,540/24 hours From 5:00 a.m. to 11:00 p.m.
2.1 m or less: Azalea underground parking lot JPY1,800/24 hours From 5:00 a.m. to 12:00 a.m.
*Please make payment at the front desk for both parking lots.
Up to what age can a bed-sharing child stay at no charge?
Children of pre-school age and under may stay for free sharing a bed with an adult Limited to 1 child per bed. Please note that towels/bath amenities for children sharing a bed with an adult will not be prepared in advance in hotel rooms.
Is there a convenience store near the hotel?
Walk out the hotel and you will see a convenience store on the right.
Do you have a laundry service?
Laundry service is available excluding Sundays and holidays. If you bring your laundry by 10:00 a.m., it will be finished by 7:00 p.m. on the same day.
Can I watch videos in my room?
Our video service is available in all guest rooms at JPY1,000 per night. Please buy a ticket from a ticket-vending machine installed on each floor.