FAQ FAQ

Here we answer some frequently asked questions from guests.
Please choose the category that best matches what you wish to know.

Accommodation/rooms

Can minors stay at the hotel?

Yes, minors can also stay at the hotel. However, when a minor (under the age of 20) will stay alone or there is a group of minors, we require a person with parental authority to submit a consent form.
Please download the Consent Form for Stay by Minor from the following. Submit the form filled by a person with parental authority to the front desk at the time of check-in.
Minor Consent Form

Facilities

Do you have any space to smoke other than smoking rooms?

A smoking space is available in the lobby on the 1st floor.

Can I use the Internet in my room?

You can access the Internet with a LAN cable or Wi-Fi if you bring your PC.
If you need Lan cables please go down to the reception.

Access/Parking

Do you have a parking lot?

We can refer you to two parking lots depending on your vehicle height.

1.5 m or less: Nittochi parking lot located in the rear of the hotel JPY1,540/24 hours From 5:00 a.m. to 11:00 p.m.
2.1 m or less: Azalea underground parking lot JPY1,800/24 hours From 5:00 a.m. to 12:00 a.m.


*Please make payment at the front desk for both parking lots.

Staying with children

Up to what age can a bed-sharing child stay at no charge?

Children of pre-school age and under may stay for free sharing a bed with an adult Limited to 1 child per bed. Please note that towels/bath amenities for children sharing a bed with an adult will not be prepared in advance in hotel rooms.

Others

Is there a convenience store near the hotel?

Walk out the hotel and you will see a convenience store on the right.

Do you have a laundry service?

Laundry service is available excluding Sundays and holidays. If you bring your laundry by 10:00 a.m., it will be finished by 7:00 p.m. on the same day.

Can I watch videos in my room?

Our video service is available in all guest rooms at JPY1,000 per night. Please buy a ticket from a ticket-vending machine installed on each floor.

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