Here we answer some frequently asked questions from guests.
Please choose the category that best matches what you wish to know.
Can minors stay at the hotel without adults?
When should I pay the accommodation fee?
When you check in, you can pay by using the automatic check-in/check-out device, or pay at the reception. You can pay by credit card as well as by cash. In case that someone other than the hotel guest pays, the fee needs to be paid before checking in. So please make sure to contact the hotel in advance.
Do you impose cancellation charges?
Yes. Cancellation charges are as follows.
・Day before stay: 20% of room charge
・Day of stay: 80% of room charge
・No show: 100% of room charge
However, the cancellation policy may be different for certain offers in the event that the plan was reserved online. Information regarding the cancellation policy can be found with the plan information and in your reservation confirmation email.
Is sleepwear available?
Yes, it is.
Is there any cell phone charger ?
It is available at the reception desk.
What kinds of amenities do the rooms have?
Each room contains amenities such as:
Additionally, various free amenities are available.
Can I choose a specific room?
We're very sorry. We assign the rooms ourselves in order that all of our guests can have a pleasant stay. You won't be able to designate your room or floor. Designations will be accepted as requests, but please understand we cannot guarantee your selection.
Is the water in the rooms potable?
Yes. You can drink the room water. The water within each of the rooms' unit baths is potable, so you can rest assured that it is safe to drink.
Are there any charges for children or accommodation charges for children sleeping in the same bed?
Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.
Are there vending machines in the building?
Yes. Soft drinks are available on every floor (3rd-9th floor)
and alcohol is provided on the 5th floor.
Is there a coin laundry or microwave available?
Is there an ice machine?
Yes, there is. There is a free ice machine in the vending corner on the 6th floor, so please feel free to use it.
Is there parking?
There is an affiliated parking lot.
Number of spaces: roughly 40 Fee: ￥1,000 per stay First come first serve basis
Maximum height: 2.1 m Maximum length: 5 m.
Do you offer early check-in?
We begin accepting check-in is at 12:00pm. We charge 1,000 yen for each hour between 12:00 and 15:00. In some circumstances, the cleaning status of the room may mean that early check-in is not an option. We ask for your understanding.
Will you hold my luggage for me before check-in/after check-out?
Yes. We will hold you luggage.
Luggage can be held until and during the day of your check-out date.
However, we cannot hold luggage overnight. We ask for your understanding.
Can you make a reservation for restaurants for me?
We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.
Can I use my VJA/JCB gift card?
Yes, you can.
Our hotel is among the merchants who accept VJA and JCB gift cards.
There are probably many guests who also have gift cards with eco points, etc, so by all means please use your VISA or JCB gift cards to pay for your stay.
（Usage guidelines conform to those enumerated on the card. )
※VISA gift cards were renamed to VJA gift cards for those issued after January of 2011.
Can I pay with a QUO Card?
Unfortunately, we cannot handle payments made using a QUO Card. We ask for your understanding.
Can I stay with my pet(s)?
We're very sorry we cannot allow guests to stay together with their pets. We ask for your understanding.
Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?
Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items.
Can I meet someone who isn't a guest of the hotel on the premises?
For security reasons, we ask that you refrain from allowing individuals other than hotel guests into your room. Please conduct such meetings in the lobby.
Do you offer any drinks other than green tea as an amenity?
Yes, black tea as well.
Can my check-out time be extended?
Check out time is normally 10:00am, but it can be extended for a fee of 1,000 yen per hour. (Check-out time cannot be extended past 14:00.) Further, please be aware that depending on the day, an extension to your check-out time may not be possible. We ask for your understanding.
Is there a curfew?
No, there's no curfew. However, we ask that you contact us if your actual arrival time will be much later than the one you entered on your reservation.