FAQ FAQ

Here we answer some frequently asked questions from guests.
Please choose the category that best matches what you wish to know.

Accommodation/rooms

Can minors stay at the hotel?

Yes, they can. However, when a minor (under 20) stays alone or several minors stay together, parent or guardian must submit a consent form.
Please download the "Minor Consent Form" below, have your parent or guardian fill out the form, and submit it to the front desk when you check in.
Minor Consent Form

Staying with children

Can I share a bed with my children?

You can share a bed with only one pre-school child for each main bed.
Children of elementary school age and older are subject to regular room rates.

Facilities

Is there a coin laundry?

Yes, a coin laundry is located on the 2nd floor (fee required).

Is the Internet access available in the guest room?

Yes, free wired and wireless (Wi-Fi) Internet access is available in all guest rooms. Please bring your PC.

Access/Parking

I'd like to go by car. Is there a parking lot?

There is no parking at the hotel. If you arrive by car, we recommend use of the coin parking lot near the hotel. Please be understanding of this beforehand.

Others

Can I check out later?

If you wish to request a late checkout, please call the staff by phone.
If you are a SOTETSU HOTELS CLUB member, you may delay your check out time from 10:00 to 11:00 free of charge.

Is there a convenience store nearby?

Yes, you can find one about 100 meters from the hotel.

How many months in advance can I make reservation?

We accept reservations up to 12 months in advance either on the website or by phone.

Can I be on the waiting list?

We are sorry but you cannot. Please contact when needed.

Can I use a credit card for payment?

Yes. We accept most credit cards such as JCB, VISA, MasterCard, American Express, Diners Club and UnionPay.

Can I leave my luggage with you before checking in/after checking out?

Yes. You can leave your luggage at the front desk, either before checking in or after checking out.
Please make sure to pick up your luggage within the same day.

Is there a curfew?

No, but the automatic door at the entrance is locked at night (1:00 a.m.-5:00 a.m.) for security reasons.
If want to check in at or after 1:00 a.m., please call the staff via the intercom at the entrance.

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