Reservations can be made on our website from up to four months in advance to 26:00 (2 a.m.) of the actual night. You'll get the best deal by making a reservation online as a member of the "SOTETSU HOTELS CLUB," saving more than if you made a reservation by phone or from another reservation site. Also, don't forget to reserve a room with a nice view! We gladly accept requests for rooms to be equipped with items on loan, etc. (Please understand that we may not be able to fulfill your request, depending on the availability of rooms and equipment.)

Time of payment

Accommodation charges are paid in advance. Please pay at the front desk when you check in. Unless you have used the phone in your room, all you need to do when you check out is return your room key at the front desk before you leave the hotel.

Payment methods

Please make an on-site payment or online payment by credit card.

From 1 July 2019, the payment method has been changed at the following hotels. (Please click on the hotel name to check further details.)

  • Debit cards cannot be used for payment.
  • Reservations made through this site cannot be paid for online. Please pay at the hotel.

The following hotels are a hotel that only accepts cashless payments. Cash cannot be used at these hotels below; (Please click on the hotel name to check further details.)

Please confirm the payment method before making a reservation.

Credit cards

We accept the following credit cards.

*Available credit cards may vary by hotels.

Cancellation policy

We impose the following cancellation fees.

  • Cancellation requests made one day prior to the scheduled arrival date: 20% of the total.
  • Cancellation requests made on the day of scheduled arrival: 80% of the total.
  • No-show: 100% of the total.

If you have any further questions regarding payment, please see the Frequently Asked Questions section.

If your question is still unanswered after checking our Frequently Asked Questions section, please use the contact form.

Contact form