FAQ FAQ

Here we answer some frequently asked questions from guests.
Please choose the category that best matches what you wish to know.

Accommodation/rooms

Can minors stay at the hotel without adults?

Minors are able to stay without adults, but they need to get a permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form to us when they check in. If they refused to write/submit a consent form, we cannot allow minor guests to stay at our hotel. Please download the consent form below;
Minor Consent Form

When should I pay the accommodation fee?

When you check in, you can pay by using the automatic check-in/check-out device, or pay at the reception. You can pay by credit card as well as by cash. In case that someone other than the hotel guest pays, the fee needs to be paid before checking in. So please make sure to contact the hotel in advance.

Do you impose cancellation charges?

Yes. Cancellation charges are as follows.
・Day before stay: 20% of room charge
・Day of stay: 80% of room charge
・No show: 100% of room charge

However, the cancellation policy may be different for certain offers in the event that the plan was reserved online. Information regarding the cancellation policy can be found with the plan information and in your reservation confirmation email.

Is sleepwear available?

Yes, it is. We have prepared a pair of Pajama shirt and pants in your room. If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.

Is there any cell phone charger ?

It is available at the reception desk.

What kinds of amenities do the rooms have?

Each room contains amenities such as:

・Pajamas (top and bottoms separate)
・Disposable Slippers
・Tea
・Toothbrush
・Foldable Hairbrush
・Cotton swabs
・Razor
・Various Towels
・Shampoo
・Conditioner
・Body Soap
Additionally, various free amenities are available.

Can I choose a specific room?

We're very sorry. We assign the rooms ourselves in order that all of our guests can have a pleasant stay. You won't be able to designate your room or floor. Designations will be accepted as requests, but please understand we cannot guarantee your selection.

Can I call an outside line from the room phone?

We're very sorry. Outside lines cannot be reached from the room phones.

Facilities

Are there low pillows?

Low Tempur pillows can be borrowed from the front desk. Their numbers are limited so please inquire.

Is there a trouser press?

Each floor has a trouser press located in its elevator hall. It is free to use, but we ask that you take it to your room and use it. Apologies for the inconvenience.

How is the hotel security?

The hotel uses a contactless IC card key system.
The elevator is set up so that when riding, you need to bring your card key to the sensor and then press the button for your room floor.
Non-guests will be unable to enter.

Is there a computer I can use for free?

In the front lobby, there is a computer which guests may freely use. Please take advantage of it if you'd like to look something up.

Are there any items that can be borrowed from the hotel?

We've prepared several items that can be borrowed for your use.
Please inquire at the front desk.

・ Ion steamer
・ Curl dryer
・ Straight iron
・ Foam pillow
・ Blanket
・ Nail clipper
・ Iron/ironing board
・ Trouser press
・ Three sided mirror
・ Desk lamp
・ Rental PC(1,000yen/per night)
・ Ice bucket
・ Cold compress

Are there vending machines in the building?

Vending machines are located on the even-numbered floors from the 6th floor and up.
Soft drinks and alcohol are available for purchase.

Is there a coin laundry or microwave available?

Yes. Microwave is located in the Laundry area on the 4th floor

Is there an ice machine?

Free ice machines are located on the even-numbered floors from the 6th floor and up. Cups are available next to the ice machines.

Access/Parking

Is there parking?

Our hotel has no dedicated parking lot. We ask that you use the coin parking located nearby.

Staying with children

Are there any charges for children or accommodation charges for children sleeping in the same bed?

Children who have not yet entered elementary school (until graduating from kindergarten/preschool) can stay for free. The adult charge applies to children of elementary school age or older. For example, for one adult and one child of elementary school age or older staying together, please reserve according to the price for two adults.

Charges and payment

Do you offer early check-in?

We begin accepting check-ins at 12:00pm. We charge 1,000 yen for each hour between 12:00 and 15:00. In some circumstances, the cleaning status of the room may mean that early check-in is not an option. We ask for your understanding.

About corporate contract on our website

I'd like to make a corporate contract.

We apologize for the inconvenience, but please call the hotel directly or use the contact form for this inquiry.

Others

Will you hold my luggage for me before check-in/after check-out?

Yes. We will hold you luggage.
Luggage can be held until and during the day of your check-out date.
However, we cannot hold luggage overnight. We ask for your understanding.

Can you make a reservation for restaurants for me?

We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.

Can I use my VJA/JCB gift card?

Yes, you can.
Our hotel is among the merchants who accept VJA and JCB gift cards.
There are probably many guests who also have gift cards with eco points, etc, so by all means please use your VISA or JCB gift cards to pay for your stay.
(Usage guidelines conform to those enumerated on the card. )
※VISA gift cards were renamed to VJA gift cards for those issued after January of 2011.

Can I pay with a QUO Card?

Unfortunately, we cannot handle payments made using a QUO Card. We ask for your understanding.

Can I stay with my pet(s)?

We're very sorry we cannot allow guests to stay together with their pets. We ask for your understanding.

Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?

Yes, please send these items to the hotel and write the name of the staying guest and check-in date. We will hold items for one week before check-in. We cannot hold very large bags, large amounts of baggage, or items that require refrigeration or freezing. For more information, please contact each hotel. Also, please note that we will not pay cash on delivery, so make sure to pay when sending the items.

Are there any convinience stores nearby?

Lawson, a 24-hour convenience store, can be accessed directly from the lobby on the 1st floor.

Can I meet someone who isn't a guest of the hotel on the premises?

For security reasons, we ask that you refrain from allowing individuals other than hotel guests into your room. Please conduct such meetings in the lobby.

What kind of drink can we have at the free amenity corner ?

The free amenity corner has several varieties of green tea, coffee, and black tea.

Can my check-out time be extended?

Check out time is normally 10:00am, but it can be extended for a fee of 1,000 yen per hour. (Check-out time cannot be extended past 14:00.) Further, please be aware that depending on the day, an extension to your check-out time may not be possible. We ask for your understanding.

Is there a curfew?

There is no curfew. You can freely enter and exit the hotel 24 hours a day. You need to use your room card key for lobby elevator access on the 1st floor, so please make sure to bring your room key with you. Please notify us in advance if your arrival time will be significantly later than planned.

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